Call for Tender for an audit of IT infrastructure

Contracting authority: EU-Japan Centre for Industrial Cooperation (EUJCIC)

Procurement name: Request for an audit/diagnostic of the EU-Japan Centre’s current IT infrastructure, aiming to setup an integrated and unified CRM/dashboard/database solution

Procurement reference number: T6.2-WP6-24

Type of procurement procedure: Call for tender

Code name: CRM/IT audit

Type of procurement contract: Services contract

Terms of Reference:
In response to this call for tender, interested parties are required to submit a written proposal for the conduct of the audit/diagnostic of the EU-Japan Centre’s current IT infrastructure as per the below requirements. All clarification questions must be received on 21 August 2024 at latest and written proposals must be received on 23 August 2024 at latest by email at applications@eu-japan.eu with “CRM/IT audit proposal – your company name” as format in the email subject. 

Contact: 
EU-Japan Centre for Industrial Cooperation
Head Office, Shirokane-Takanawa Station Bldg, 4F, 1-27-6 Shirokane, Minato-ku, Tokyo 108-0072, Japan
European Office, rue Marie de Bourgogne 52/2, 1000 Brussels, Belgium
applications@eu-japan.eu

OBJECTIVES
As per the background information provided, an off-the-shelve solution allowing a reasonable level of customisation and contributing to EU-funded project processes (mainly reporting, monitoring and implementation) and Japanese and English is sought. 
The diagnostic should assess the best IT solutions to meet the minimum objectives specified below and during your analytical work. To understand the internal needs and carry out the diagnostic, EUJCIC foresaw that at minimum the expert/staff carrying out the diagnostic would need to have online or face-to-face meetings with the below EUJCIC staff:

• At least 2 persons representing higher level management (including in Tokyo).
• At least 2 persons representing reporting to a granting authority (1 person in Brussels, 1 person in Tokyo). 
• At least 5 persons representing programmes and relevant databases (in Brussels/Tokyo). 
• At least 2 persons representing financials (1 person in Brussels, 1 person in Tokyo).

Refer to the detailed description and requirements in the following document.